Beloved Zivity friends and fans,
TL;DR version: our servers crashed and we lost 36 hours worth of data. We’ll be working to make sure that this never happens again.
Longer version: Yesterday at around 4:30 PST, Zivity experienced some massive hardware failure. Our creaky old machines just couldn’t take all the excitement and decided that they were done.
After the heroic efforts of our developer Joe and our sysadmin James, the site is up and running again. Unfortunately, due to a data corruption problem, we had to restore the site from a backup that was 36 hours old. This means that anything done on the site for about a day before the crash - everything in the 36 hours leading up to 02:34 AM PST on November 5th - has been lost. Friend requests, votes cast, messages sent, new accounts created, sets uploaded, etc.
We’re working hard to make this right for everybody. Here’s what we’re doing for our artists and site subscribers.
SITE SUBSCRIBERS: We’re going through our PayPal transaction history for the affected time period and returning votes in our system to anyone who purchased votes. If you are signed up for Zivity using a different email address than the one you use for PayPal, we’ll email you to get your Zivity username so that we can restore your votes. Unfortunately, we have no way of knowing which sets these votes were cast on. If you remember where you cast those votes, please re-send your support to your favorite sets. Finally, if you signed up for or updated your subscription plan on or after November 5th, please email us and we’ll make sure that you can properly access the site.
ARTISTS: Any sets that were moderated in the past few days are going to be re-moderated. Artists, you will be receiving emails again when this happens. We are doing our best to give sets the same ratings they were given before. If you uploaded a set in the past 2.5 days, please take the time to re-upload it. We are very sorry for the extra time and inconvenience you have to spend to do this, but we love you and want to host your work!
The good news is that we’re rebuilding all our infrastructure in the wake of this situation, so the site will now be on new hardware that’s much more modern than what we had before. We’re going to be making a ton of performance improvements in the months to come, and updating our data backup strategy to make sure that this never happens again.
We’d like to apologize again to our incredible users - models, photographers, and backers alike - for this data loss. Thank you for being here. There will be many improvements on Zivity in the months to come (our beautiful new front page, designed by Star St. Germain, is just a taste of what’s in store). We’re grateful to have you with us on our journey to create the most sexy arts patronage community in the world.
- Okami, Nadya & Cyan